FAQ

What is the refund policy?

When will I receive my order?

You will receive your downloadable order either immediately after purchase or within a few minutes. It usually depends mainly on your location, the email provider that you use, and the products which you purchased. At Macu, we aim to make the process super easy and convenient.

What files will I receive?

You will receive your downloadable order either immediately after purchase or within a few minutes. It usually depends mainly on your location, the email provider that you use, and the products which you purchased. At Macu, we aim to make the process super easy and convenient.

What is a ZIP file?

A ZIP file is a compressed file containing all the files you need to either print or use creatively. Each ZIP file contains different formats to give you the flexibility you need to print your artwork as you would like it.

Nearly all modern devices contain an application to open a ZIP file. If for some reason, you don't, then all you need to do is google "ZIP" and your device type/name to find lots of available and free options.